Effective Date: November 2nd, 2024
Thank you for shopping with A Mustard Seed Company. We strive to provide high-quality products and a satisfying shopping experience. Please read our policy regarding refunds, returns, and cancellations carefully.
Refund Policy
Eligibility for Refunds:
If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We may request photos of the damaged item.
Refunds will only be issued for products returned in their original condition within 30 days of purchase. This includes unopened and unused items.
Non-Refundable Items:
Due to the nature of our products, we cannot offer refunds on opened food items (e.g., pickles, honey, preserves) or personal care products once they have been opened.
Processing Refunds:
Approved refunds will be processed within 5-7 business days after we receive the returned item. Refunds will be credited to the original payment method used for the purchase.
Return Policy
Return Process:
To initiate a return, please contact our customer service at amustardseedcompany@gmail.com or 832.643.8229 with your order number and the reason for the return
We will provide you with instructions for returning the item. Please ensure that the item is securely packaged to prevent damage during shipping.
Return Shipping Costs:
Customers are responsible for return shipping costs unless the return is due to our error (e.g., receiving the wrong item, defective product).
Return shipping address: 111 Breakwater Drive, Coldspring TX 77331.
Exceptions:
Certain items may be non-returnable based on health and safety guidelines, including opened food products and self-care items that have been used.
Cancellation Policy
Order Cancellations:
Orders can be canceled within 24 hours of placing them. To cancel your order, please contact us immediately at amustardseedcompany@gmail.com or 832.643.8229.
Post-Cancellation:
If your order has already been shipped, you will need to follow our return process outlined above.
Changes to This Policy
We may update this Refund, Return, and Cancellation Policy from time to time. We will notify you of any changes by posting the new policy on our website. It is your responsibility to review this policy periodically for any updates.
Contact Us
If you have any questions or concerns regarding our Refund, Return, and Cancellation Policy, please contact us at:
111 Breakwater Drive
Coldspring TX 77331
832.643.8229
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